We normally despatch all our orders within 24-48 hours of receiving the order. We deliver the products throughout the world (Specified Countries) using our logistic partners Blue Dart, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination. Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer door.

The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customers requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.

Domestic Orders:

The following conditions are applicable for shipping within India.

No Free shipping unless otherwise stated during an offering on the website.

Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of placement of order.

Delivery Time: 9:00 AM – 5:00 PM (IST) during Business Days i.e., Monday to Friday only,

We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during public holidays.

Express shipping charges would be additional and free shipping would not be applicable for Express shipping requests.

Request our customers to plan their shopping & delivery in advance to avoid delays.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order is free with certain terms and conditions. It will be calculated and displayed at checkout. 

For simple flat rate shipping: As of Now we provide free shipping to all Domestic orders

Local delivery

Free local delivery is available for all orders for local delivery.

Deliveries are made from [09:00 AM to 08:00 PM] on all business days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can also do local pickup at Paintoss, 7 & 12, RK Block, Mohan Garden, Uttam Nagar, New Delhi. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 01 to 02 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:00AM on any business days of the week. Please have your order confirmation email with you when you come.

International Orders:

The following conditions are applicable for shipping International Orders.

Shipping charges are additional for international orders as applicable and shall differ from country to country and service providers..

We will chose reputed Shipping Service providers / Courier companies such as DHL / FedEx / TNT / DTDC / ICL / First Flight / Professional Couriers, etc. We have special arrangements with a few the providers for giving the best shipping price to our esteemed customers.

International Shipping charges are at actual charges collected by the 3rd Party.

 Express shipping charges would be additional and free shipping would not be applicable for express shipping requests.

 Mandatory Requirements for shipping:

Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate numbers to ensure proper delivery.

https://heup.in will make all efforts to deliver your purchased items in minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider.  

 https://heup.in shall and cannot be liable for any damages/loss due to lack of proper shipping information.

At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of this) & check with the security desk.

We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Customs Duty: For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that, duties and taxes if any are to be borne be by the customer only.

International Shipping

We offer international shipping to the following countries: USA, UK & Australia. 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Paintoss is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at care@heup.in / paintoss1@gmail.com with your name and order number, and we will look into it for you. You can also track the status of your orders at https://paintoss.in/contact-us/

Shipping to P.O. boxes

We do not ship to addresses with P.O. Box number

Refunds, returns, and exchanges

All the eligible delivered products can be returned / exchanged / refunded within 7 days of delivery. For details please visit https://heup.in/refund_returns/

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at care@heup.in / paintoss1@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at care@heup.in / paintoss1@gmail.com

heup Customer Care number:+91  7889809925