Return and Refund Policy

At Heup.in, we prioritize your satisfaction and confidence in purchasing our products. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

1. General Policy

Due to the intimate nature of our products, for hygiene and safety reasons, we do not accept returns or exchanges on opened or used items. Only products that are damaged, defective, or received incorrectly are eligible for returns or refunds.

2. Eligibility for Returns

A product may be eligible for return or replacement if it meets all of the following conditions:

  • The product was received damaged or defective.
  • The product is unused, unopened, and in its original packaging.
  • The return request is made within 7 days of delivery.

Products damaged due to customer misuse, mishandling, or normal wear and tear are not eligible for return or refund.

3. How to Request a Return

To request a return or refund:

  1. Contact our Customer Support team at [email/contact form link] within 7 days of receiving your order.
  2. Provide your order number, product name, and a detailed description of the issue.
  3. Include photographs of the defective or damaged product (if applicable).

Our team will review your request and provide instructions for return approval and shipping.

4. Refund Process

Once your return is received and inspected:

  • If approved, your refund will be processed within 5-7 business days.
  • Refunds will be made to the original payment method used during purchase.
  • Shipping charges (if any) are non-refundable, except when the return is due to our error.

5. Replacement

If a replacement is available for your defective or damaged product, we will ship it at no additional cost once the return is approved.

6. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

  • Opened or used products, including vacuum pumps, penis sleeves, and related intimate products.
  • Gift cards or downloadable content (if applicable).

7. Shipping Returns

Customers are responsible for return shipping costs unless the item was defective or sent incorrectly. We recommend using a trackable shipping service for all returns to ensure safe delivery.

8. Contact Us

If you have any questions or concerns about your purchase, please contact us at:

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