Shipping and Delivery Policy – Heup.in
At Heup.in, we are committed to delivering your orders safely, discreetly, and on time. Please read our Shipping and Delivery Policy carefully to understand how your orders are handled.
1. Shipping Methods
We offer reliable and discreet shipping across India. Your order will be shipped via trusted courier partners to ensure privacy and timely delivery.
- Standard Shipping: 3-7 business days (depending on location)
- Express Shipping: 1-3 business days (available for select locations)
Shipping options will be displayed at checkout for you to choose.
2. Shipping Charges
- Standard shipping is free for orders above [₹X amount – you can set threshold].
- For orders below the threshold, a shipping fee of [₹X] will be applied.
- Express delivery charges vary depending on location and will be shown at checkout.
3. Order Processing Time
- All orders are processed within 1-2 business days of order confirmation.
- Orders are not shipped on Sundays or public holidays.
- You will receive a confirmation email with tracking details once your order has been shipped.
4. Discreet Packaging
We understand the sensitivity of our products. All items are shipped in plain, unmarked packaging, with no mention of product contents or your purchase to ensure complete privacy.
5. Delivery Time
- Standard delivery typically takes 3-7 business days depending on your location.
- Express delivery typically takes 1-3 business days.
- Delivery times may vary due to unforeseen circumstances such as remote locations, courier delays, or public holidays.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order directly with the courier service.
7. Failed Deliveries
If a delivery fails due to:
- Incorrect address provided by the customer
- Unavailability of recipient
- Refusal to accept the package
The order may be returned to our warehouse, and reshipping charges may apply. Please ensure your shipping information is accurate to avoid delays.
8. Damaged or Lost Shipments
- In the rare event your order is damaged or lost during transit, please contact our Customer Support team at [email/contact form link] immediately.
- We will investigate with the courier and either replace or refund your order based on the situation.
9. Contact Us
For any shipping-related queries, please reach out to us at:
- Email: heeups@gmail.com
- Phone: 7669809925
- Contact Form: [link to contact form]
Your privacy, safety, and timely delivery are our top priorities at Heup.in.